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Privacy Policy

Effective Date: [Add today’s date]

Business Name: First Class Autocare
Website: https://fcatowing.com (or your preferred domain)

First Class Autocare (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information, including information collected through phone calls, SMS/text messages, and online forms.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information

    • Name

    • Phone number

    • Email address

  • Service Information

    • Vehicle information

    • Service location

    • Tow or roadside assistance details

  • Communication Data

    • Call recordings or call summaries

    • SMS/text message content

    • Customer support communications

  • Website & Form Submissions

    • Information submitted via contact forms, service requests, or online booking

2. How We Use Personal Information

We use personal information to:

  • Provide towing and roadside assistance services

  • Communicate service updates, ETAs, and confirmations

  • Respond to inquiries and customer support requests

  • Send transactional or service-related SMS messages

  • Improve service quality and operational efficiency

  • Comply with legal, regulatory, and insurance requirements

3. SMS/Text Messaging Consent

By providing your phone number, you consent to receive SMS/text messages related to your service request, including updates, confirmations, and follow-ups.

  • Message frequency varies

  • Message and data rates may apply

  • You may opt out at any time by replying STOP

SMS consent is not shared with third parties or affiliates.

4. Sharing of Personal Information

We do not sell or rent personal information.

We may share information only with:

  • Service providers strictly necessary to operate our business (e.g., dispatch software, communication platforms)

  • Legal or regulatory authorities when required by law

All service providers are required to protect your data and use it only for authorized purposes.

SMS consent is not shared with third parties or affiliates.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

6. Your Privacy Rights

You may:

  • Request access to your personal information

  • Request corrections or deletion where legally permitted

  • Opt out of SMS communications at any time by replying STOP

For privacy-related requests, contact us at:
📧 [your-email@domain.com]

7. Accessibility of This Policy

This Privacy Policy is:

  • Available on our website

  • Linked near consent language on web forms

  • Included in the footer of our website

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

First Class Autocare
📍 Tri-State Area (NY, NJ, CT)
📧 Email: [info@FCAtowing.com]
📞 Phone: [914-359-5535]

914-359-5535

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